FAQ - Frequently Asked Questions
🚚 Shipping
Where do you ship?
We ship throughout Italy via BRT courier.
How long does it take to receive my order?
Delivery times are 3-5 working days from order confirmation.
How can I track my order?
You will receive an email with the tracking number as soon as your order is shipped. You can use it on the BRT website to track the delivery in real-time.
How much does shipping cost?
Shipping cost is calculated at checkout based on your address and the weight of the order.
🔄 Returns and Exchanges
Can I return a product?
Yes! You have 14 days from receiving your order to request a return, in accordance with European regulations on the right of withdrawal. The product must be in its original condition, unwashed and unworn.
How do I request a return?
Contact us via the Contact Us page, indicating your order number and the reason for the return. We will respond within 48 hours with instructions.
The product I received is defective. What should I do?
We are very sorry! Contact us immediately with a photo of the defect and your order number. We will arrange for a replacement or a full refund at no additional cost to you.
👕 Sizes and Products
How do I choose the right size?
Our garments follow standard Italian/European sizes (S, M, L, XL). If you are in doubt between two sizes, we recommend taking the larger size for a more comfortable fit.
Will draft products be restocked?
Yes! Some seasonal products are temporarily removed from the shop and republished in the right season. Follow us on social media to not miss new arrivals.
💳 Payments
What payment methods do you accept?
We accept payments via Shop Pay, Apple Pay, Google Pay and major credit/debit cards.
Are payments secure?
Absolutely yes. All payments are securely handled via Shopify Payments, with SSL encryption.
📦 Orders
Can I modify or cancel my order?
You can request a modification or cancellation within 24 hours of purchase by contacting us via the Contact Us page. After shipping, it is no longer possible to intervene on the order.
I haven't received the confirmation email. What should I do?
Check your spam folder. If you can't find it, contact us with the email address used for the purchase and we will check together.
Didn't find an answer to your question? Write to us! We are always happy to help. 🤘